Limited Warranty Terms
Netz Concept Company Limited warrants the product against defects in materials or workmanship during ordinary consumer use. This limited warranty does not cover product issues caused by any other reason, for the time periods and conditions set forth below when purchased directly from Netz Concept Company Limited. For a period not to exceed six months from the original date of purchase of the product, Netz Concept Company Limited will, solely at its discretion, replace a unit or component that it deems is not functioning properly during the stated warranty period.
Netz Concept Company Limited shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. It is the customer’s responsibility to prevent misuse of the system and to replace parts, when, due to the natural course of wear and tear, they must be replaced. To obtain warranty service, you must provide a dated receipt for the product and pay for any shipping charges incurred to return the product to Netz Concept Company Limited.
This warranty will not apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to adversely affect its performance. This warranty is for the original retail purchaser only, and cannot be transferred.
The laws of the Hong Kong will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by Netz Concept Company Limited.
How to obtain warranty?
Please bring your defective parts to our showroom for service.
Address : Room 1327, 13/F, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Business Hour : Every Saturday 11:00am - 6:00pm (Closed on other weekday)
Tel : +852 60448556
Netz Concept Company Limited is the authorized distributor of Berkey Water Systems in Hong Kong, China, Macau and Taiwan.